< Industry Specific Assessments I Sales & Service
Elite Care Profile
The Elite Care Profile is a general indicator of the individual’s ability to engage in care-oriented behaviors across a wide range of care-focused environments (e.g., healthcare, long-term care, in-home care). The profile measures a wide range of characteristics that center around being kind and caring while exhibiting conscientious and compliant behaviors.
Measures the Following:
ATTENTION TO DETAIL
The degree to which the individual can quickly and accurately compare two strings of letters and/or numbers much like tasks that involve verifying information. This ability is important for most clerical jobs. It is also appropriate for jobs that require proofing tasks.
CAN-DO ATTITUDE
The degree to which the individual consistently approaches work duties and projects with a positive attitude. Is always optimistic. Seldom worries and always exhibits a positive demeanor..
CUSTOMER CARE
The degree to which the individual is friendly, service-oriented and builds customer relationships. They are likely to go out of their way to assist customers.
GOOD CITIZEN
The degree to which the individual is likely to follow company policies and adhere to rules and procedures established by management.
KINDNESS
The degree to which the individual is caring, empathetic and generous towards others.
SELF-CONTROL
The degree to which the individual remains calm and in control during stressful, high pressure situations.
TEAM CARE
The degree to which the individual is likely to be flexible and compromising in all aspects of his or her work relationships, including working cooperatively with coworkers and customers.
WORK ETHIC
The degree to which the individual is likely to be hardworking, reliable, dedicated and punctual. He/she is conscientious, organized and plans ahead.
Test Details
- 100 questions
- Some Timed Sections (Approximately 20 min.)
- Expected Behaviors
- Follow-up Interview Questions
- Online Administration
- Immediate Score Report
- Management Suggestions