Elite Call Center Profile – Service

Measures the Following:

WILLINGNESS TO HELP

The degree to which the individual is service-oriented and is likely to go out of their way to help customers. This characteristic is important for all call center-related jobs that involve interacting with customers.

CUSTOMER RELATIONS

The degree to which the individual is friendly, people-oriented and exhibits excellent interpersonal skills when interacting with customers. This characteristic is important for all call center jobs that involve interacting with customers.

STRESS MANAGEMENT

The degree to which the individual is likely to demonstrate patience and calmness during times of conflict and pressure at work. This characteristic is appropriate for most call center jobs.

TEAM PLAYER

The degree to which the individual is likely to cooperate in all aspects of their work relationships including working in harmony with others to achieve a common goal. This characteristic is important for call center jobs requiring interaction and cooperation among coworkers.