< Industry Specific Assessments I Sales & Service
Elite Call Center Profile – Sales
The Elite Call Center – Sales Profile is a general indicator of the individual’s ability to persuade prospects and existing customers to purchase specific products and/or services within a call center environment.
Measures the Following:
ACHIEVEMENT DRIVE
The degree to which the individual is motivated, has a strong desire to meet their sales goals and has a desire to be the best.
ASSERTIVENESS
The degree to which the individual can lead a conversation, is able to maintain control of the interaction. Enjoys taking a leadership role.
POSITIVE ATTITUDE
The degree to which the individual has a positive outlook and can bounce back from negative outcomes quickly. Is open to change and is flexible.
RELIABILITY
The degree to which the individual can be counted on to get the job done, is organized, punctual and dependable.
SELF CONFIDENCE
The degree to which the individual believes in self, is not bothered by rejection and is confident in their decision making.
SERVICE ABILITY
The degree to which the individual believes in self, is not bothered by rejection and is confident in their decision making.
Test Details
- 65 questions
- Untimed(Approximately 15 min.)
- Expected Behaviors
- Follow-up Interview Questions
- Online Administration
- Immediate Score Report
- Management Suggestions